Introduction of MSK Practitioners
Following a review of urgent appointment data and reasons for attendance, we saw that many appointments were taken by patients attending for MSK problems.
Working with Somerset Partnership we set up a pilot with MSK practitioners working in the practice for over 18 hours per week. Patients were referred directly by our reception team for their 30 minute appointment which involved a full assessment and either advice or referral on to the Physiotherapy service. If the MSK Practitioners had any concerns, they were free to speak directly to a duty GP.
Our results show that 93% of the patients seen by the MSK practitioner did not go on to see a GP – a saving of 1444 GP appointments from December 2016 to December 2017 – a saving of 26 GP appointments per week on average for the initial consultation alone.
We have now been offering this service, on a seconded basis, to our patients since December 2016.